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  • City cut hair salon

    Pls don go to City cut salon at yishun for hair perm. The service is bad n the stylist attitude is very rude.I bought deal coupon $138 (worth $580)for hair perm n colour,when arrive de salon,just notice they are those franchise shop which provide 2.90 for hair cut and have few brands around Singapore .I hv been told $138 was using vr lousy product which might made ur hair worse . To avoid this,I hv top up $18,in total pay $156,but the result I get is my hair just get slightly wave. And next day it become total straight and no wave at all. De guy said this is becoz I choose the big perm.this is so funny coz this is not my first time do perm, and is the worst perm I get so far. If I *** early,I rather pay more to those professional hair salon to get better result which their price is around or sligthly more than the price$156 I paid for.i highly encourage ppl don't ever buy the promotion hair product in deal or groupon.The service is not worth for money .
    One more thing I need to highlight is the customer usually need to wait for 1 to 2 hrs there although u make appointment early. There is one customer wait there for half an hrs n no one attend her,she vr angry n make noice n leave .this happen when I'm there . Fyi, i hv to wait 1 hrs althiugh i arrive at my appointment time. The hair stylist said this happen every day n they don care at all coz this is de franchise shop, hence u get this service. Worst!!!!

  • #2
    Cheapest Hair Services In Singapore: City Cut Hair Studio
    City Cut Hair Studio

    http://www.deal.com.sg/deals/singapo...vailable-for-2

    Their website and blog address are as above. Their list price on their blog and website is even cheaper than their Deal and Groupon promotions so you are definitely not getting a steal buying it from these deal sites. Their supposed original price of $580 would not only have given everything you paid for at $138 but also colour, highlights, more treatments and you probably still have money leftover. Deals like these give those real good deals a very very very bad name.
    Last edited by ATSK; 12-11-2012, 09:55 PM.

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    • #3
      Cheapest Hair Services In Singapore: City Cut Hair Studio
      City Cut Hair Studio

      http://www.deal.com.sg/deals/singapo...vailable-for-2

      Their website and blog address are as above. Their list price on their blog and website is even cheaper than their Deal and Groupon promotions so you are definitely not getting a steal buying it from these deal sites. Their supposed original price of $580 would not only have given everything you paid for at $138 but also colour, highlights, more treatments and you probably still have money leftover. Deals like these give those real good deals a very very very bad name.
      Last edited by ATSK; 12-11-2012, 09:56 PM.

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      • #4
        VERY RUDE & Arrogant ATTITUDE & IRRESPONSIBLE SERVICE BY City Cut Hair Studio (Singapore)


        I’m seldom so enraged by bad service provider and can’t be bothered to waste my precious time on them. But I have to say this City Cut Hair Studio is the worst you can ever encounter. Objective of this is to cautious others regarding this poor service provider and hope to serve as a reminder to all service providers out there. I have nothing much to gain from this small salon and It is also not to gain any attention from their management because they are precisely the one giving us the problem.

        Rude & Irresponsible

        SUMMARY

        - Rebond at salon failed, burned and killed some parts of the hairs at the roots
        - Salon was not able to offer refund or any compensation for the damages done
        - No apologies from their bosses
        - Re-directed us to Groupon
        - Failed to take the blame, pushed all the blames to their employees
        - Loud and demeaning attitude when talking to us

        DETAILS

        My fiancee bought a Groupon for rebonding at City Cut Hair Studio and after calling them many times, she finally got to book an appointment with the salon on 8th Apr 2013 (Monday). After the rebond, she realised there are many parts of her hair (near the roots) that was dead and entangled. She managed to call back and was advise to wash and it should get better. However, her hair condition was still the same. So we went back on 11th Apr 2013 (Thursday) to the Ang Mo Kio outlet to have them take a look.

        When we reached there, it was crowded and packed as usual and we waited 15 minutes for one of the lady boss to get to us as she was busy. She was nice enough to do a check and to explain on what caused the hair condition (which is due to them placing the rebonding zapper too near her hair’s roots).

        We were fine and she tried to ask us to wait so she can try her best to rectify her hair. However, as the damages are already done and my fiancee has already lost confidence, we just wanted the most from them was maybe a refund or some compensation for the damages. None was given, and not only that, no apologies were given as well as they refused to take any blame.

        One of the other female boss came in and started to talk to us in a loud and demeaning tone. She started pushing all the blames to Groupon, saying they draw a clear line with Groupon, they only advertise on Groupon and Groupon is the one who should be responsible for the services and any refunds. We are utterly disappointed. Aren’t they the service provider? But they said “we cannot do anything, we are just a service provider”.

        Then, she advised us to lodge a tribunal claim on Groupon. She also mentioned her friend is the GM of Groupon, we were wondering was that the reason such a poor attitude and irresponsible salon was listed on Groupon?

        On top of the tone, demeaning and insulting and arrogant words like these were also used:

        “What do you want? You can complain all you want.” – In actual fact, we only ask for a good attitude and responsibility from them. Why will we waste so much time to go down to their salon just to get a mere $20+ refunds?

        “What is your objective? You can complain all you want. You tell us the objective, If we cannot do it, please sue us!”

        “You go complain about us, write in the website”

        “What do you want? You want us to close down the shop is it?!”

        “Is only $20.. not worth it, If want to do a claim, do a proper claim. I teach you what to do… I claim big claims la, over $2000 over”

        Then, they “explained” to us “I’m so sorry, I can’t do anything”. But if we write in letter to them, they can hold responsibility by firing somebody. And said “I think that is a very good answer you know, what you want me to do? Close the whole shop”.

        We just feel sad for the hair stylists working there too, because my fiancé overheard two of the China foreigners hair stylist were saying (while she was doing her hair) how their boss has packed so much customers due to their Groupon deal, and how they skipped meals the whole day and can only reach home about 1am. Really felt sorry for the bosses’ employees who worked so hard for them yet this is what the boss said about them.

        In summary, what we see is just a cheap salon trying to earn as much money as they can. Providing of services is just to earn your money. What happen to your hair after that is not their problem (Is Groupon’s as what she have said). And also a very heartless and arrogant female boss.

        The full argument that we had with the bosses can be found here:
        Very Rude Service from City Cut Hair Studio (Singapore) - YouTube (Please take note we actually bought the deal from Groupon but incorrectly said as Deal and we just carried on with the argument)

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