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  • Re: Shakura pigmentation Salon Hi all, I have been reading up on Shakura for a good half year. I am currently intending to pursue civil suit against them. As mentioned by other users, I have also tried CASE and Small Claims but they dont't really handle such cases. I wish to share my story and hope my journey against Shakura may help others here who are affected. It is my personal story and I have pictures and recordings as evidences. I started with a Groupon or Deal.com.sg trial early April 2014 (been some time and I can't remember the price). I have tried other beauty solutions for pigmentation like soft laser, IPL, E-light etc from various beauty salons but I dont't see improvement. So I decided to try Shakura. Paid $1300 for 10 sessions of milk peeling (I think that's what it's called). The specialist said it's the first stage (out of 3 stages) of their pigmentation programme. The next stage is healing followed by final stage of actual removal of pigmentation. Reason given was that spots needed to be soften and skin needed to be "healed" optimally before removal. From 10 April 2014 to 3 August 2015, I did 4 sessions. On the 5th session on 13 August 2015, I complained that there's no improvement before my treatment started, so they suggested to upgrade my package to 10 sessions of "healing". Paid an additional $2140. On top of that they suggested to do a "skin test" to see if my skin was suitable to do the third stage "removal". To my understanding, a skin test does not involve invasive procedures or harmful side effects. The consultant also did not explain what the skin test is about (as in what are the procedures and machine/substances used). During the facial, my eyes were covered with cotton pads/tissue. The skin test process started with application of substance. After a while, I felt the therapist using some object to scrap the spot they decided to test on. It was painful but I did not stop them as I thought it was part of the necessary process just like IPL hurts too. After some scraping, the therapist put a soaked cotton pad over the "tested area" for some time. Then mask followed. After the facial, I was horrified to see myself in the mirror in the facial room! There was a "red mark" on the "tested area"! I confronted my consultant, she assured it will go away after a few days. So I waited a few days. It turned out bad. The "red mark" became a scab, resembling the hardened skin that forms after a scratch or cut and bleeding. I went to see my consultant. This time she said it'll go away after a week. I waited again. But I took pics of the scab everyday or every few days to document the changes. Horrified, the scab now became a crater on my face!!! It was so obvious the part that was "tested" became an ugly depression on my face and I was ashamed to go out! I went to the outlet to confront my consultant but she happened to be off work. Another specialist spoke to me and this time, she said it'll take a month or two for the skin to heal depending on individual. I taped our conversation. I know the recording will be of use someday. I was wary of them already. By then it was Sept or Oct 2015 already and they have been feeding me with lies of my skin healing in time to come but yet will not give me an exact time when my wound will heal. Then after I told them I'm gonna pursue the matter with CASE and Small Claims, they offered me 10 free sessions of "healing" to aid the process of my skin returning to what it used to be. I did intensive sessions weekly. There wasn't any improvements. After 10 sessions and my skin still has the scar. They claimed the scar was no longer as bad as before. But I insisted they had obliged to restore my face. But they said there was nothing else they would do free for me anymore. They even had the cheek to ask me to continue my "healing" package so that my scar can improve! I was so mad! I told them there's no way I'm gonna use my own money to pay to repair the damage they have done to my face. It was absurd to the core! I told them I wanted a refund. They burdened me with all the terms and conditions etc in the receipt I signed. $50 admin fee will be charged, plus a 20% deduction from my balance worth. I refused their terms. Spent a lot of time and wasted trips to the salon arguing with them. The final settlement with them in Dec 2015 was the full refund of my package but had to deduct the $50 admin fee. But they said in order to get the refund, I am to sign an agreement that frees them from all liabilities after the refund is given. I hesitated and dragged the issue til now as I have found a law firm that's willing to take my case and is confident of winning. All I needed was a certified doctor's diagnosis in black and white. I have been to polyclinic then specialist at govt hospital to review my face. I am very certain the dermatologist wrote "scar" in his diagnosis. But his diagnosis was brief. I am currently looking at having a second diagnosis. Just to share, the scar is still on my face up til now. But through many months of proper face care (zero beauty salon facials), I'm glad it helped to make the scar less obvious. Nonetheless, it's still there and I'm still upset with Shakura. I hope my experience will shed some light on their facials. Meanwhile if anyone has a reputable and nott expensive dermatology specialist to reccommend for my second diagnosis, please do letc me know.


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    • Having acne is not a good experience at all! You afraid of taking photos, you feel stressful when looking at mirrors, your confidence level is low, people are questioning your face conditions

      "Typically my clients are professional ladies who have skin problems or care about skin anti-aging. I help them to re-gain confidence by my treatments and products. Eventually, the increased confidence helps them to excel in their jobs, their relationships, their lifestyle." Jerrie
      Stop using acne products by trial & error. We have the solution.

      Join our Acne Facial Treatment and you can gain back confidence immediately.

      Contact us now for instant recovery. Your life changing is just one step away!
      Simply Text/Call at 91828565 for consultation and appointment now (ladies only).

      Check out my website https://jstudios.com.sg for more details.

      Comment


      • Let's make a list of

        1) where you go for facial?
        Belle Avenue at Far East Plaza. I have been with this beautician since 13 years ago.

        2) what type of facial treatment did you opt for?
        Usually hydrating and lifting but my package allows to use different type of treatment based on my skin condition at that point of time.

        3) what's your review?
        Patient and experienced beautician based on the fact that I have been with her more than a decade.
        She does not hard sell of package or products. Good in extraction as I usually go during lunch and go back to work after facial and I still able to 'face the world' with only sunblock and loose podwer.

        4) how much is it per session / per package?
        Every session at $98 with ampoule, double masks and shoulder massage

        5) how often is your facial routine?
        Every 4 - 5 weeks. I am addicted.

        Comment


        • Let's make a list of

          1) where you go for facial?
          Belle Avenue at Far East Plaza. I have been with this beautician since 13 years ago.

          2) what type of facial treatment did you opt for?
          Usually hydrating and lifting but my package allows to use different type of treatment based on my skin condition at that point of time.

          3) what's your review?
          Patient and experienced beautician based on the fact that I have been with her more than a decade.
          She does not hard sell of package or products. Good in extraction as I usually go during lunch and go back to work after facial and I still able to 'face the world' with only sunblock and loose powder.

          4) how much is it per session / per package?
          Every session at $98 with ampoule, double masks and shoulder massage

          5) how often is your facial routine?
          Every 4 - 5 weeks. I am addicted.

          Comment


          • new york skin solutions

            I sign up for the $18 trial facial treatment online. Miss Mandy who working in Westgate outlet called me and book the appointment for me.miss mandy sell me a facial package in the room for about 1.5 hours. At the first facial treatment the service is very good. At the 2nd facial treatment miss Mandy want to sell me a new facial package however I rejected her. After that she anyhow do the facial treatment for me. The facial treatment time was shorter from 2 hrs to 30 minutes. I called the nyss hq and request to transfer outlet to do my reaming facial treatment at other outlet. Miss Mandy show me a black face and she was very unhappy when I sign the paper work for transfer of outlet to do the reaming facial treatment at other outlet . Miss Yuki my new beauty consultant. Miss Vivian Choo offer me 3 in 1 facial cleaning as a free gift for compensation. Miss Yuki pass me the 3 in 1 facial cleaning very unhappy. Miss Yuki told me transfer back to Westgate to settle the problem with miss Mandy . She told me not I want transfer can transfer. I am the customer I have the right. I almost want to call media .she quarrel with me. Ms Yuki resign from the company. I waste one facial treatment because of miss mandy. My new consultant ms Anna. The service not bad.she always want to sell me a new facial package and I always reject her. She always say nyss give me special price and special promotion i do not believe her. I remember one time she change my appointment date. Maybe she give my appointment slot to new customer who have just sign up. How profession she is. I remember one time she say my skin condition is very bad and need special facial treatment package. I do not believe her. She just want to earn money and hit sales target. During the last facial treatment Anna told me sg 50 promotion $3000 for 30 times facial treatment. She say hq give me special promotion. I do not believe her. This is my experience with New York skin solutions. one beauty consultant serve few cutomers at the same times. you can hear the counter customer service staff always remind beauty consultant customer at which room number. this is my bad experience with new york skin solutions.





            Comment


            • Originally posted by jasonchng1987 View Post
              new york skin solutions

              I sign up for the $18 trial facial treatment online. Miss Mandy who working in Westgate outlet called me and book the appointment for me.miss mandy sell me a facial package in the room for about 1.5 hours. At the first facial treatment the service is very good. At the 2nd facial treatment miss Mandy want to sell me a new facial package however I rejected her. After that she anyhow do the facial treatment for me. The facial treatment time was shorter from 2 hrs to 30 minutes. I called the nyss hq and request to transfer outlet to do my reaming facial treatment at other outlet. Miss Mandy show me a black face and she was very unhappy when I sign the paper work for transfer of outlet to do the reaming facial treatment at other outlet . Miss Yuki my new beauty consultant. Miss Vivian Choo offer me 3 in 1 facial cleaning as a free gift for compensation. Miss Yuki pass me the 3 in 1 facial cleaning very unhappy. Miss Yuki told me transfer back to Westgate to settle the problem with miss Mandy . She told me not I want transfer can transfer. I am the customer I have the right. I almost want to call media .she quarrel with me. Ms Yuki resign from the company. I waste one facial treatment because of miss mandy. My new consultant ms Anna. The service not bad.she always want to sell me a new facial package and I always reject her. She always say nyss give me special price and special promotion i do not believe her. I remember one time she change my appointment date. Maybe she give my appointment slot to new customer who have just sign up. How profession she is. I remember one time she say my skin condition is very bad and need special facial treatment package. I do not believe her. She just want to earn money and hit sales target. During the last facial treatment Anna told me sg 50 promotion $3000 for 30 times facial treatment. She say hq give me special promotion. I do not believe her. This is my experience with New York skin solutions. one beauty consultant serve few cutomers at the same times. you can hear the counter customer service staff always remind beauty consultant customer at which room number. this is my bad experience with new york skin solutions.




              To be frank, do you know how much rental per month in Westgate? For a sizable shop is around $40K per month, it is just rental, imagine to keep the shop survive, they need one month 80K sales at least. Don't be silly by $18 promotion. How to keep the shop survive by $18.

              Comment


              • Originally posted by Jerrie View Post
                To be frank, do you know how much rental per month in Westgate? For a sizable shop is around $40K per month, it is just rental, imagine to keep the shop survive, they need one month 80K sales at least. Don't be silly by $18 promotion. How to keep the shop survive by $18.
                i angry because of lously service. The beauty consultant only know how to do hard selling.

                Comment


                • Originally posted by Jerrie View Post
                  To be frank, do you know how much rental per month in Westgate? For a sizable shop is around $40K per month, it is just rental, imagine to keep the shop survive, they need one month 80K sales at least. Don't be silly by $18 promotion. How to keep the shop survive by $18.
                  To be frank, the customer service really very bad. The beauty consultant is very rude too.

                  Comment


                  • Originally posted by jasonchng1987 View Post
                    i angry because of lously service. The beauty consultant only know how to do hard selling.
                    Don't you think they will let you go away just spending $18? They need to push for sales as much as possible.

                    I am also in Beauty Line, that's why I don't offer super low price gimmick to attract customers. I would rather just provide good service to customers with a reasonable and transparent price. No hard selling and pushy selling needed. I believe if the service is good, customers follow.

                    Comment


                    • Due to a big group of customer support, J STUDIOS will be having an expansion soon in order to serve you better such as more treatment rooms, more time slots for your selection, extended business hours and 5 star hotel ambience.

                      Everything will be much better!

                      Yet we are keeping the same price!

                      Check with our website https://www.jstudios.com.sg to learn more!

                      Comment


                      • Originally posted by Jerrie View Post
                        Don't you think they will let you go away just spending $18? They need to push for sales as much as possible. I am also in Beauty Line, that's why I don't offer super low price gimmick to attract customers. I would rather just provide good service to customers with a reasonable and transparent price. No hard selling and pushy selling needed. I believe if the service is good, customers follow.
                        I send a lot complain email to Nyss Hq and case. After that the beauty consultant stop hard selling and do not dare show me bad attitude. I told Nyss Hq I post a lot in forum.

                        Comment


                        • Came to J Studios after reading some good comments here on Cozycot for their facial services. Although I was skeptical and despite the location being far for me, but I gave it a go. I was suffering from terrible acne and acne scars. Hence, I tried the oxygen & IPL for my face and the results were amazing. Nice ambiance, I felt very comfortable and relaxing, the therapists are friendly, honest and sincere with careful explanation regarding my skin condition and treatment suggestions. Very professional and not pushy, there was definitely no hard selling and it was enjoyable.

                          After one treatment, I could see improvement on my skin (less redness and brighten) and decided to sign a package, the package was not asking for 20 or 30 sessions like normal beauty salon outside, J Studios package only have 5 sessions that make it very affordable, Jerrie have mentioned that 5 sessions package is good for stage review and skin assessment at every 5 sessions to adjust the treatment method. Highly recommend this place to friends in future. Keep it up!

                          And Oh! Don’t forget to purchase their silk masks & ampoule because they are amazing.

                          Looking forward to every next appointment! Do give a try, you won’t regret!! Love!

                          Comment


                          • Hi MickeynMinnie,

                            I also same to you, I watched some of the comments here some days ago and just curious to call up Jerrie for a discussion before deciding to go over to take a look and try. Based on some reviews here for oxygen facial, I went for a trial oxygen facial. Whatsapp Jerrie and checked with her my condition and details of the facial. Therefore, I more or less understood the process from this forum and mentioned by Jerrie on the message. Everything and pricing were clear on the message, so I made an appointment with her and went to her place during weekend. The place was good just same as what you mentioned on your post. Jerrie had an assistant too to help out. The oxygen facial was a good experience.

                            I just knew that she also have hair removal which is seldom mention here, maybe this post is for skincare, but I want to say is that I did the underarm IPL hair removal and I only did 6 sessions which Jerrie only provide 6 session package. After 6 sessions, my underarm hair problem was gone. It was amazing by just 6 sessions as outside salon usually needs you to sign up 10-20 sessions for underarm and charge high price. My hair removal just few hundred dollars only. I would say that it is value for money.

                            Previously I saw a post saying some bad comments on Jerrie, but I found that post was totally untrue and I got to say this place is professional, ethical, price reasonable, and most importantly the treatment is effective no matter it is a facial or hair removal. That post is just a scam post from a person who just want to attack someone.

                            I would say J Studios is meeting my expectation and price range, it is a good place to get along if you want a place for long term to take care your beauty needs!

                            Comment


                            • MickeynMinnie, ParisRomance,

                              Firstly, thank you so much for all of your support to J Studios. It was nice to have you with us from your first trial session and thank you for your support to give us review based on your experience. I really appreciate that you made a choice to give us a try. We hope your skin condition can be getting better and improving by now. We look forward to see you again in the next session!!

                              Jerrie
                              J Studios

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