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Horrible: Buttercups Montessori - Bus Operator

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  • Horrible: Buttercups Montessori - Bus Operator

    I would like to lodge a complaint on this private school bus operator for
    Buttercup Montessori branch at Rochester Mall. He is called Felix,
    94553166.

    Last year between October to November, I wanted to enroll my son into this
    school in January 2013 when he turns 18 months. The school timing for him is
    815-1045am. Since I am working, I checked with the school regarding
    transportation arrangement. The person-in-charged advised me to call Felix.
    I called him and told him that I would need to send my son back to my
    mother's place Monday to Friday at 1045am. He advised that he was the only
    student at that time slot but advised me that it was okie. So before I
    finally made the payment and other arrangement, I called him again to
    confirm. During this period till January, I have been calling him many times
    to confirm.

    Before the 1st day of school, I called him to confirm again. On 28th January
    2013, my son's first day of school, I called him in the morning to confirm
    again. He appeared, with no school bus, but his own private car, and wanted
    to send my son and I back. I asked him was this going to be a routine fetch,
    he tried to explain that it was not economical for him to send a school bus
    with a helper to send just one student back. I told him I arranged for the
    school because he told me he was able to send my son back. He said he did
    not know the timing was for 1045am. I was very certain that I have told him
    so many times, that he will be going home at 1045am for his age. He tried to
    salvage the situation by telling me to keep my own helper there so that he
    can arrange his school bus to fetch with no helper. I don't think this is
    acceptable as I do not wish to keep my helper there for 2.5 hours loitering
    around when she can be doing something more useful at home. Then he advised
    he will try to ask school for a refund that time I can terminate school
    immediately. Obviously the school will not do that. He tried to ask me to
    talk to the school instead.

    Finally, he suggested that the school bus will fetch my mum from my mum's
    house and send them to the school and fetch everyone home. We have to accept
    this arrangement. However, we do note that under the regulation, every
    school bus has to have a helper in the bus to take care of the kids. My mum
    has to go through the whole hassle to go to school to fetch my son. This
    also means after 1st term, my son has to stop going to this school since
    there is no more transportation available. Also, note that in order to
    prepare my son for this school, we have gone through the hassle of enrolling
    in December holiday program, send him to school for snacks for 3 days before
    school starts and also to apply leave to send him to school for the 1st
    week.

    Please note about this horrible school bus operator. His way of handling
    this matter is totally not acceptable. As a consumer, I have no choice but
    to accept this.

  • #2
    Latest Update:

    He has backed out once again refusing to fetch my mum to fetch my son. This leave me with no choice but to withdraw my son immediately and losing all the school fees.

    Comment


    • #3
      Latest Update:

      He has backed out once again refusing to fetch my mum to fetch my son. This leave me with no choice but to withdraw my son immediately and losing all the school fees.

      Comment

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